Race Registration Policies

Escape From Alcatraz Triathlon Refund and Deferral Policies

REFUND POLICY:

• NO REFUNDS: Except for the narrow circumstances set forth below with respect to Event cancellation, there will be absolutely no refunds. No exceptions.

REFUND PROTECT

• Refundable Registration purchased during registration is provided by a third party, Refund Protect.

• For questions about Refund Protect or refundable registration upgrade purchases, please call (844) 299-2087.

• A deferral will not be approved in the event of a refund claim being approved.

DEFERRAL POLICY:

• Individual participants (not part of a relay team) may request to defer their event entry slot and entry fee to the following year due to legitimate medical reasons or military deployment.

• Each participant may only defer their entry once. Requests from previously deferred participants will not be approved.

• Deferrals include all products purchased with registration (VIP packages and FinisherPix), except for the USAT one-day membership fee. You will need to re-purchase USAT membership the following year.

• Please note your Refund Protect purchase does not defer to a future year.  A registrant who has purchased Refund Protect can either request a refund through Refund Protect OR request a deferral to the following year but cannot do both.  Refund Protect is a single-year coverage only. 

DEFERRAL CONFIRMATION AND FEES:
Participants must pay a non-refundable deferral fee (in addition to the entry fee already paid) when confirming their 2026 slot. The deferral fee schedule is as follows:

• On or Before March 21, 2025:
  Deferral Fee: $300

• March 22, 2025 – April 25, 2025:
  Deferral Fee: $450

• April 26, 2025 – May 16, 2025:
  Option to defer to the following year requires payment of the full slot fee of $862.11.

• After May 16, 2025:
  No deferrals will be accepted under any circumstances.

DEFERRAL PROCESS:

1. Doctor’s Note Requirement:

• Submit a general doctor’s note confirming you are unable to compete by emailing it to info@escapealcatraztri.com prior to the deferral deadline (see schedule above, the date your doctor’s note is received will determine the deferral fee for the following year).

• The doctor’s note should state: “It is recommended that [YOUR NAME] not compete in the 2025 Escape from Alcatraz Triathlon due to an injury, illness, or other legitimate medical reason.”

• The note must include your medical provider’s signature and remain general, as outlined in the template above.

• Important: Do NOT send medical records or sensitive personal information. Such information will be deleted, and a general doctor’s note will be requested instead.

2.Confirmation of Deferral:

• You will receive a confirmation email from official Event Staff once your deferral is approved.

• There will be no deferrals granted after May 16, 2025 - no exceptions (including, without limitation, if the Event is delayed, canceled, postponed, moved (location or time), shortened, modified, reduced in scope, expanded or changed, etc.).

3. Future Event Participation:

• Participation in any Escape from Alcatraz Triathlon subsequent to the Event (or successor event) is subject to, among other things, the IMC’s receipt of the applicable payment set forth above and Event Organizers (or successors thereto) holding such Escape from Alcatraz Triathlon (which they may or may not do in their sole and absolute discretion) and meeting any requirements of the Event Organizers (or successors thereto) then in place related to such Escape from Alcatraz Triathlon or successor event (including, without limitation, executing and/or delivering any documents or agreements requested by the Event Organizers (or successors thereto) or meeting certain physical or age requirements).

RELAY TEAM PARTICIPANTS:

• Relay team entries and individual relay team member registrations are NOT eligible for deferrals or refunds.

• Relay team slots may be transferred to a new individual no later than April 15, 2025, by emailing info@escapealcatraztri.com.

Event Cancellation Policy

Should the entire Event be canceled or rescheduled, we will attempt to contact you to inform you of such cancellation or rescheduling. If the Event is canceled or rescheduled due to uncontrollable extenuating circumstances (e.g., extreme weather, government mandate), we may, in our discretion, offer refunds or deferrals, and will attempt to contact you to inform you of any refund or deferral procedures for such cancelled Event. Exact instructions on any refund or deferral procedures for such canceled or rescheduled Event, will be provided via an email sent to athletes, and may include the opportunity to defer your entry to a future race year and/or to receive a refund of any Eligible Payment hereinafter defined), provided any such procedures and instructions shall be subject to our discretion in each instance, and we reserve the right to set them in accordance therewith. Notwithstanding the foregoing, IF AN EVENT ENTRY WAS PURCHASED THROUGH A METHOD OTHER THAN THE ESCAPE FROM ALCATRAZ WEBSITE OR ANY OTHER DIRECT PURCHASE FROM US, PLEASE CONTACT THE PERSON OR ENTITY FROM WHOM YOU PURCHASED SUCH ENTRY, AS WE WILL NOT REFUND YOU THEREFORE. An Eligible Payment, as used herein, is any payment made to IMC during the entry period for the applicable cancelled Event and directly for entry into the applicable cancelled Event (i.e., no refunds will be issued for previously deferred entries). If your entry to the cancelled Event was not obtained via an Eligible Payment, you will not be entitled to a refund.

Event entries are sold subject to our absolute right to alter or vary the Event without any obligation to make a refund. However, if the Event, or any part of the Event, is materially altered from the pre-planned Event schedule but is not cancelled, we may make reasonable efforts to provide an alternative race experience or other alternative benefits, and will attempt to contact you of the same, but no refunds shall be given under any circumstances.

If we are able to issue you a refund for an Event entry due to a canceled or rescheduled Event, we will issue a refund of any Eligible Payment at face value paid for the entry (if any) (or, for a discounted entry, the discounted entry price paid), as applicable. In no event will delivery charges, service fees or any other amounts be refunded. If a refund is issued, where reasonably possible it will be issued using the same method of payment that was used to purchase the Event entry. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or rescheduled event.